FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to process my order?

All orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking information.

2. What are the shipping options and delivery times?

  • Standard Shipping: Free on all domestic orders, with delivery within 5-7 business days.
  • Expedited Shipping: Available at an additional cost, with delivery in 2-4 business days.
  • International Shipping: Delivery times vary but are typically within 7-14 business days.

3. Do you offer international shipping?

Yes, we ship internationally. Please note that delivery times and shipping rates may vary based on your location. Customs duties and taxes may also apply.

4. How can I track my order?

Once your order is shipped, we will send you an email with a tracking number. You can track your order using this number on our website or through the shipping carrier's site.

5. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. The item must be in its original condition. Please contact our support team to initiate a return.

6. Can I change or cancel my order?

Yes, you can modify or cancel your order within 24 hours of placing it. Once your order is processed and shipped, changes or cancellations may not be possible.

7. Do you offer a warranty on your eyewear?

Yes, all of our products come with a 1-year warranty that covers manufacturing defects. If you experience any issues, contact us for assistance.

8. How can I contact customer support?

You can reach our customer support team by emailing [Your Support Email] or through the contact form on our website. We’re available to assist you with any questions or concerns.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

10. Can I get a custom design or prescription lenses?

Currently, we do not offer custom designs or prescription lenses, but we are constantly expanding our services. Stay tuned for updates!